About InfiniteCrystal

About Us

1. Company Overview

Welcome to InfiniteCrystal. We are dedicated to providing premium-quality crystals and exceptional customer service. Our commitment extends to safeguarding your privacy and ensuring that your experience with us is seamless. Below, you’ll find detailed information about our Terms and Conditions, Privacy Policy, Refund Policy, Shipping Policy, and contact details.

2. Terms and Conditions (T&C)

By accessing and using our website and making purchases, you agree to the following terms:

  • Acceptance of Terms: By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.
  • Product Information: We strive to provide accurate product descriptions, pricing, and availability. However, we do not guarantee that all descriptions or other content on our site are error-free, complete, or current.
  • Order Processing: Orders are subject to availability. We reserve the right to limit quantities and refuse service if necessary. We will notify you if there are any issues with your order or if there are delays.
  • Payment: All payments are processed securely through our payment processor. You must provide accurate and complete payment information. We are not responsible for any errors or issues arising from inaccurate payment details.

3. Privacy Policy

3.1 Information We Collect
  • Personal Information: When you create an account, make a purchase, or contact us, we may collect the following personal data:
    • Name
    • Email address
    • Phone number
    • Shipping and billing address
    • Payment information (processed securely by our payment processor)
    • Order details
  • Non-Personal Information: We may also collect non-personal data, including:
    • Browser type and version
    • IP address
    • Operating system
    • Referring website
    • Pages visited and time spent on our site
3.2 How We Use Your Information
  • To process and fulfill your orders
  • To communicate with you regarding your order or account
  • To improve our website and customer service
  • To send promotional offers and updates (you may opt-out at any time)
  • To comply with legal obligations and resolve disputes
3.3 Data Protection and Security

We implement robust security measures to protect your personal data:

  • Encryption: Sensitive data is encrypted during transmission using secure protocols.
  • Data Storage: Your data is securely stored on our servers with restricted access.
  • Access Control: Only authorized personnel have access to your personal data.
3.4 Sharing Your Information

We do not sell or trade your personal information. We may share your data with:

  • Service Providers: Third-party providers who assist us with website operations, payment processing, or order delivery (e.g., shipping companies).
  • Legal Requirements: Compliance with legal obligations or to protect our rights, property, or safety, or that of our customers and others.
3.5 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

  • Cookies: These help us remember your preferences and deliver relevant advertisements.
  • Control: You can manage cookies through your browser settings.
3.6 Your Choices and Rights

You have the following rights regarding your personal information:

  • Access and Update: You can request access to and update your personal data.
  • Deletion: You can request the deletion of your personal data.
  • Opt-Out: You can opt-out of receiving promotional communications at any time.
3.7 Children’s Privacy

Our website is not intended for individuals under 13 years of age. We do not knowingly collect data from children under 13. If we become aware of such information, we will take steps to delete it.

3.8 Changes to Privacy Policy

We may update our Privacy Policy periodically. Significant changes will be communicated by posting the updated policy on our website with a revised effective date.

4. Refund Policy

4.1 Return Policy
  • Eligibility: You have 30 days from the date of receipt to request a return. Items must be in their original condition: unworn, unused, with tags, and in their original packaging. The receipt or proof of purchase is required.
  • Procedure: Contact us at infinitecrystalusa@gmail.com to initiate a return. 
  • Shipping Costs: If the return is accepted, we will provide a return shipping label and instructions.
4.2 Damages and Issues
  • Inspection: Inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and resolve it.
4.3 Exceptions / Non-Returnable Items
  • Non-Returnable: We do not accept returns for perishable goods, custom products, personal care products, hazardous materials, flammable liquids, or sale items. Gift cards are also non-returnable.
  • Questions: Contact us if you have questions about specific items.
4.4 Exchanges
  • Process: The fastest way to get a different item is to return the original item for a refund and make a separate purchase for the new item.
4.5 European Union 14-Day Cooling-Off Period
  • Right to Cancel: If shipping to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be in the same condition as received.
4.6 Refund Process
  • Notification: We will notify you once your return is received and inspected. Approved refunds will be processed to your original payment method within 10 business days. Note that it may take additional time for your bank or credit card company to process the refund.
  • Contact: If more than 15 business days have passed since approval, contact us at infinitecrystalusa@gmail.com.

5. Shipping Policy

  • Processing Time: Orders are processed within 7 business days.
  • Delivery Time: You can expect to receive your order within approximately 15 business days from the date of shipment.
  • United States: Free shipping on orders over $30.
  • Other Regions: Free shipping on orders over $100 USD.

6. Contact Information